Delivery Information

If ordering bulk items, please email for a discounted shipping quote.

 

Our shipping rates are as follows: Postage will be calculated as Australia Post.

All orders are shipped within 10 working days. If you have not received an order within 14 days, please notify us by email at: enquiry@takenotemusic.com.au

Refund and Returns

Your satisfaction is our first priority. If your item is faulty upon receipt we will gladly exchange the item. All returns are subject to us receiving the item back within 7 days of purchase. Items must be returned with their original packaging and, unless they were damaged prior to you receiving them, must still be in an unused and saleable condition. No returns due to change of mind are accepted.

Returns Process

Please refer to Returns page and obtain authorised return number before returning items.

And also include the following information:

  • Your Order number if known (appears on the top of the confirmation email)
  • Your name (and School Name) and address
  • A description of the item you are returning
  • Whether you would like a refund or exchange. If you wish to exchange it for a different item, please include the name and item number of the replacement item.